Frequently Asked Questions
Answering all your questions — everything you need to know about shopping at Teespromax.
1) What shipping methods are available?
We currently offer standard shipping for both domestic and international orders.
- United States: Flat rate $5.99 per order
- International: Flat rate $13.00 per order
Delivery options may vary depending on your location. We currently do not ship to APO/FPO/DPO addresses or certain U.S. territories.
2) Do you ship internationally?
Yes. We currently offer international shipping to selected destinations, including Europe, Australia, Canada, Germany, and France. International shipping is charged at a flat rate of $13.00 per order.
3) Which payment methods do you accept?
Payment must be made in full at the time of purchase. We currently accept Visa, MasterCard, and PayPal. All transactions are securely processed to protect your information.
4) Can I cancel my order?
Yes. You may cancel your order within 6 hours of purchase for a full refund. To request a cancellation, please contact us at Support@teespromax.com and include your order number.
After the 6-hour window, your order may already be in processing and can no longer be canceled.
5) Can I modify my order after placing it?
If you need to change your order details, such as size, design, or shipping address, please contact us as soon as possible — ideally within 6 hours of purchase.
We will do our best to accommodate changes before production begins. Once production has started, modifications may no longer be possible.
6) Can I change my shipping address after placing an order?
Yes, shipping address updates may still be possible before your order has shipped. Please contact us immediately at Support@teespromax.com. Once the package has shipped, the delivery address can no longer be changed.
7) Can I request a return or refund?
Yes. You may request a return within 30 days of delivery, provided the item is unused, in its original condition, and includes the original tags, packaging, and proof of purchase.
Returns for defective, damaged, incorrect, or wrong-size items may be eligible for an exchange or refund.
8) Who pays for return shipping?
If the item is defective, damaged, or incorrect, return shipping is free. For returns due to change of mind or ordering the wrong item, the customer is responsible for the return shipping cost. Shipping fees paid at checkout are non-refundable.
9) When will I receive my refund?
Once your return is approved or the returned item is received, refunds are processed within 7 business days. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
10) What if my order has already shipped?
If your order has already shipped, it can no longer be canceled or modified. If needed, you may still request a return after delivery in accordance with our Return & Refund Policy.
11) What if my order never arrives?
If tracking shows “delivered” but you have not received your package, please check around your property, with neighbors, or with your building management first. If the issue is still not resolved, contact the shipping carrier and then reach out to us at Support@teespromax.com for further assistance.